Caretenders
Holyoke, MA · Medicare-certified home health agency (CCN 227584)
Patient survey (HHCAHPS): 4★
Serves: 53 ZIP codes (is yours included? →) · Phone: (413) 592-1762 · Verify on Medicare Care Compare ↗
Caretenders holds a 4-star CMS quality rating, above the Massachusetts state average of 3, and a 4-star patient survey rating. These ratings are based on CMS Care Compare data.
Caretenders offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, and Medical Social Services. It serves 53 ZIP codes from its Holyoke, Massachusetts office.
Yes, Caretenders is Medicare-certified (CCN 227584, certified since February 2014), so eligible home health services are covered under Medicare when ordered by a doctor. This certification status is confirmed through CMS records.
About this agency
Caretenders is a Medicare-certified home health agency based in Holyoke, Massachusetts, certified since February 10, 2014 (CCN 227584). The agency operates as a proprietary (for-profit) organization and provides Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, and Medical Social Services to patients across 53 ZIP codes.
According to CMS Care Compare data, Caretenders holds a 4-star overall quality rating, which is above the Massachusetts state average of 3 stars. The agency also received a 4-star patient survey rating, reflecting patient experience feedback collected through CMS's standardized survey process.
CMS data further shows that 91.35% of patients began receiving home health care in a timely manner after referral, and 92.80% of patients showed improvement in their ability to walk or move around during the course of care. These figures come from CMS's published quality measures and reflect agency performance as reported in Care Compare data.
Caretenders serves a broad geographic area from its Holyoke office, covering 53 ZIP codes in the region. Individuals and families considering this agency are encouraged to review the most current ratings and measures directly on Medicare Care Compare, as figures are updated periodically and this profile reflects the most recent CMS data vintage available.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Caretenders is Medicare-certified (CCN 227584) and has been since February 10, 2014, so eligible home health services are covered under Medicare when ordered by a doctor.
What services does this agency offer?
Caretenders offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, and Medical Social Services.
What is this agency's CMS quality star rating and how does it compare to the state average?
Caretenders has a 4-star CMS quality rating, which is above the Massachusetts state average of 3 stars.
What do patients say about this agency in the CMS patient survey?
Caretenders received a 4-star patient survey rating from CMS Care Compare data.
How do I check this agency's quality and staffing record?
You can review Caretenders' full quality and staffing data on Medicare Care Compare at the agency's official listing page.
What areas and ZIP codes does this agency serve?
Caretenders serves 53 ZIP codes from its office in Holyoke, Massachusetts.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 53 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about specific clinician availability, scheduling, and care plans; contact Caretenders at (413) 592-1762 for details not covered in CMS data.
How long has this agency been Medicare-certified?
Caretenders has been Medicare-certified since February 10, 2014.
Who owns this agency — for-profit, non-profit, or government?
Caretenders is classified as a proprietary, for-profit agency.
How much does home health care cost and who pays?
CMS does not publish specific cost figures; contact Caretenders at (413) 592-1762 and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can reach Caretenders at (413) 592-1762 to inquire about starting care.
What is the timely initiation of care rate for this agency?
CMS data shows 91.35% of Caretenders' patients began care in a timely manner after referral.
Does this agency help patients improve mobility?
According to CMS data, 92.80% of Caretenders' patients showed improvement in their ability to walk or move around.
Data: CMS Care Compare (Jul2026 refresh); certified since 02/10/2014. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.